WORKSHOP OBJECTIVES: Each participant will learn to:
¬ Analyze and understand what basics make up effective writing
¬ Organize their writing, from rough notes to the finished product
¬ Be aware of the tone of their writing
¬ Learn how to edit their writing using the principles of clarity, specificity and a call to action.
¬ Understand punctuation
¬ Write effective emails
¬ Leave voice mails for customers that get a call back
¬ Lead Teleconferences
¬ Run Effective Meetings
WORKSHOP DURATION: One day. The agenda detailed in this outline is 7 hours.
WORKSHOP SIZE: Maximum 20 participants per session/1 Instructor.