VIRTUAL INTERACTION SKILLS

OBJECTIVE:

Learn how to prepare and effectively interact virtually via telephone and email. Topics and content match relevant experience and need of individuals and in a manner consistent with current business practices. This includes:

1. Effective Telephone Dialogue
2. Essential Email Messaging
3. Telephone Literature Review
4. Complex Telephone Presentations, i.e., Quarterly Reviews, etc.
5. Practice Sessions:

• Pre-call planning
• Creating a Positive Vocal Image
• Engage the Conversation
• Voice Mail Strategies
• Preparation of emails
• Preparation
• Profile the Listener and the Message
• Effective Telephone Dialogue
• Essential Email Messaging
• Virtual Interaction Skills
• Telephone Literature Review
• Complex Telephone PresentationFinal Session